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Each day pass remains valid until 04:29 on the day following activation. Open the PDF attachment and show the ticket on your mobile device. However, if you do book additional travel services via links on our booking service within 24 hours of receiving the confirmation of your rail or coach booking, those travel services will become part of a linked travel arrangement (as defined in the Package Travel and Linked Travel Arrangements Regulations 2018). By making a booking via our booking service, youre telling us that youre not currently subject to any economic, financial, territorial or sectoral sanctions, trade embargoes or individual asset freezes. The relevant operators shall have rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Railcard conditions set out in section 8. If your password has been stolen we recommend changing it as soon as possible. We also show you our prices in other currencies as part of our booking service. Need assistance? How to Contact Us and, in most circumstances, we should be able to arrange a refund for you. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. Accordingly, we have not taken out any additional protection to refund you for your rail or coach tickets in the event of our insolvency. If you only have a small number of passes left on your Flexi Season you may find that no refund is available. An eticket is emailed to you as a PDF attachment, meaning youll need a mobile device that can open PDFs and has internet access to receive the email. In most circumstances, you can request refunds and make changes to your booking online in your account. Trainline plc is registered in England and Wales. Discovery in arbitration is also limited in accord with AAA rules. Please read our guide on refunds and exchanges here. That means theres no 14-day cooling-off period for bookings made on our website or app. janedoe@trainline.com). Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. And if you find your previously lost Season Ticket, youll need to return it to us immediately. You can call us on 0870 3333 555 and select Option 1 then option 2. Whichever postage method you choose, well send your tickets to the delivery address you give us, so make sure its correct. Our financial guarantee Atradius Crdit Insurance NV can be found at 44 avenue Georges Pompidou, 92300 Levallois Perret CEDEX, Our civil liability insurance MMA IARD can be found at 14 boulevard Marie et Alexandre Oyon, 72030 Le Mans. Emails found on company website sales.support@info.thetrainline.com 100% Support 0 0 emma.lambert@thetrainline.com 87% 0 0 corporate.sales@thetrainline.com 79% minecraft bedrock pixelmon server ip and port; pilar jenny queen nose; november horoscope 2022 libra; robert ito spouse; reno air race crash photos graphic If you go for this option, just be aware that Facebook, Google or Apple will fill in your details automatically, so youll need to double check its been completed correctly. All rights reserved. In addition, as set forth above, you are waiving any ability for an arbitrator to oversee or determine class, consolidated, aggregated, representative or collective actions. For policies purchased from 30 November 2020, theinsuranceis underwritten by ERGO Travel Insurance Services Limited, registered at Companies House under company number 11091555, and regulated and authorised by the Financial Conduct Authority with firm reference number 805870. The Federal Arbitration Act and federal arbitration law apply to this agreement. 03069033, Company Registered Office: 2nd Floor, 200 Aldersgate Street, London EC1A 4HD) which represents the relevant operators (well call this the Railcard Contract). Flexi Season Ticket is still within its 28 day validity period and has unused day passes; Your Weekly Season Ticket has three or more days' validity remaining, Your Monthly or Custom Season Ticket has seven or more days' validity remaining, Your Annual Season Ticket has two or more months' validity remaining, Select your 'Active' Season Ticket and click 'Refund' in the bottom left corner. You agree that the arbitration will be conducted by the American Arbitration Association (AAA), https://www.adr.org, or 1.800.778.7879. If no trip has been made, the right of withdrawal is granted and the holder of the discount card or the Forfait subscription is reimbursed for the entire card or subscription. If your child was under 16 when you bought the Railcard, they can still travel at the discounted child fare throughout the validity period of the one-year Railcard, even if they turn 16 during that time. For some services, it may be that collection at the station is the only possible option so you will need to leave enough time to collect your ticket before boarding your train. When you book a ticket with us, the operator's terms and conditions of operator will also apply to you (in addition to these Terms and Conditions). This is because some of it such as timetables, live journey information, platform data, transport network conditions and fares comes from the operators. Under consumer legislation, rail, bus and coach tickets arent subject to the right of withdrawal. Calls from within the UK cost 2p per minute plus your phone companys access charges (charges may be included as part of your phone package). In order to qualify for the scheme, each friend you refer (as a Referrer) must be a new Trainline customer, be over the age of 18 and live in Italy, Spain, Germany or the United States. For policies purchased before 23 November 2020, Trainline.com Limited was an appointed representative of Fogg TravelInsuranceServices Limited, which is regulated and authorised by the Financial Conduct Authority with registration number 307304. If the named Railcard holders travel separately, only one cardholder may use the Railcard for discounted tickets as the Railcard must be produced for inspection together with the discounted tickets. Youll have to pay for any costs involved with accessing our booking service (for example, internet access fees and mobile data costs). Mobile Tickets are available on certain routes and youll need our app. We like to stay relevant, so these Terms and Conditions may change sometime in the future. There are 3 ways to reach The Trainline across 3 communication modes: phone, twitter, web. You can travel anytime on weekdays, weekends and public holidays. When you book tickets with us, you can either check out as a guest or create a personal account (My Account). When Neale Gonsalves' train trip from Stockport, England, to London is canceled, he re-books on another train. STEP 5: If you have a paper ticket, deliver it to PO Box 23972, Edinburgh, EH3 5DA. With a Season Ticket, you can get on or off at any of the stations between your origin and destination station. Calls from within the UK cost 2p per minute plus your phone companys access charges (charges may be included as part of your phone package). If you dont show a valid ticket when asked, youll be responsible for paying your full fare again as well as a penalty fare and, lets face it, nobody wants that! Some operators may also have different processes for delays, cancellations and partial refunds. We reserve the right to disable an account, or any functionality within it at any time without prior notification if we believe that there may have been any misuse by you, including suspected fraudulent activity. If you already have your original tickets, you may need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. All of Trainline's email addresses follow the format firstname.lastname@thetrainline.com. For journeys that start or finish outside of the stated London fare zones, you will need to pay the additional cost to cover the part of the journey not covered by the Travelcard Season Ticket. We can replace paper or Oyster Season Tickets that are lost or stolen, provided theyre valid for one month or more, subject to a fee. Write to us Send your tickets to Refunds PO Box 23972 Edinburgh EH3 5DA Cancelling/refunding your ticket for UK rail products. On weekdays, the discount is valid after morning peak times. Please seethe full terms and conditions for the Refer-a-Friend scheme. Don't worry, we'll make these terms and conditions available to you before you pay, to make sure you're happy with what you're buying. Network Railcard discounts apply for travel at or after 10.00 Monday to Friday (excluding public holidays) and any time on weekends. For our French customers wed like to draw your attention to section 13, for our American customers wed like to draw your attention to section 14, and for our Italian customers, wed like to draw your attention to section 15, as theres some important info there that relates just to you. Call picked up by a real person YES. For changes, youll need to contact the relevant operator directly. Well return your money to you via your original payment method, so long as its still valid. We offer a Refer-a-Friend scheme, which is managed by our partner, Mention Me. We'll aim to get back to you within one day. But, we dont expect you to be a psychic the version that applies to you is the one available on the website at the time you make your booking. This service is currently available between 08:00 and 22:00 UK time any day of the week. Already ordered tickets for delivery? Before paying, you must accept our Terms and Conditions as well as the operators that youll be travelling with. Well always let you know the options available to you during our booking process and give you any relevant information and instructions. Click "Your info" on the top navigation bar. trainline account change email. Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. To find their contact details see the list of Train Operating Companies. The Amazon Gift Card is subject toAmazons terms and conditions. Please note that where you buy Prix Futs tickets, you are buying multiple tickets in one transaction, these tickets represent separate contracts with each of the carriers that you are booked to travel with. Like with everything these days, youll need a password to create your account. Copyright 2023 Trainline.com Limited and its affiliated companies. You must be aged 16 years old or over to buy a Network Railcard. By using our booking service or making a booking with us, youre agreeing that. Notwithstanding the other sections in these Terms and Conditions, the following terms apply to US residents buying a journey or a product on our website or our apps. Trainline.com Limited is registered in England and Wales. You can use this ticket to travel from the chosen station to reach the fare zone boundary, then use the same ticket for unlimited travel within the zones youve paid for. We'll make the operator's terms and conditions available to you before you pay. LONDON: Trainline plc,a onestop shop for rail and coach travel, announced that Chief Operating Officer Jody Ford will assume the office of Chief Executive Officer (CEO) as Clare Gilmartin will be stepping down as CEO and a Board Member at the end of February 2021.. Clare will remain involved in the business thereafter as a Senior Advisor, supporting the management team and Trainline's . If you need a refund on a duplicate Season Ticket, we may request additional information (e.g. We can refuse the creation of your account, or access to our booking service, for any legitimate reason. Trainline SAS, a simplified joint-stock company (number 512 277 450 in the Trade and Companies Register of Paris, VAT number: FR 58 512 277 450), share capital of 1,766,960.14), with a registered office in the chic French capital, Paris (75009). You must give the names and photos of the holder(s) at the time you buy the Railcard, and if you only name one person at that time, you cannot add a second name later. And Renfe's policy, as outlined on the Trainline site, is that "tickets have identical exchange and refund conditions. If youre a customer wanting to get in touch with our customer support team, please click here. Calls from outside the UK may cost more. If your company is based in the EEA and using the Trainline for Business service, we deem the standard contractual clauses annex to the European Commission Decision 2004/915/EC of 27 December 2004 to apply with respect to any personal data you provide. We reserve the right to disable an account, or any functionality within it at any time without prior notification if there has been or if we reasonably suspect there is any misuse by you, including fraudulent activity. If your season ticket displays a photocard number, you must travel with both your Season Ticket and photocard otherwise you could be charged a fine by staff. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD, United Kingdom. 5. A Two Together Railcard gives you 1/3 off rail fares across Britain for you and one other adult (16 or over). The Railcard and tickets bought with it are not transferable to anyone else and you must not give, lend, or resell them. Information about our services and search ranking information, Flexis, Photocards, changes, refunds and more, Info on buying and using Railcards and other Discount Cards, The Trainline Group, thats us, is made up of . STEP 2: Go to " My Bookings " and select the Booking you would like to refund. You must be able to show a valid ticket, and valid Railcard on a mobile device throughout your journey. Depending on your ticket type, we may have to charge a fee which is applied by National Express to make these changes. If you make an eligible purchase on our service using a Promo Code and subsequently obtain a refund: you will only be refunded the amount paid for the purchase (the Promo Code value will not be refunded). In Outlook.com, Click the Gear button and select "Connected accounts." Click the "Gmail" button to add a Gmail account, or the "Other email" button to add any other account. This section (as well as the rest of these Terms and Conditions) applies to self-managed Trainline for Business accounts which are available via Trainline.com. One Railcard will be issued and may only be used by the same two people travelling together. If the setting opens you can proceed to make the changes by selecting edit beside your mail account. Call us on 002 3055 1995 to get help with existing bookings. UK Companies UK Public Sector UK NHS/Medical UK/Ireland Charities & Churches UK Gov/Royalty US & Canadian Companies US Gov/NGOs US Sport European Companies Asia Africa HR Contacts for Job Hunting UK Companies House data International Customer Relations Team. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES SHALL NOT BE LIABLE FOR DAMAGES, INJURY, CLAIM OR LIABILITY ARISING FROM OR RELATED TO YOUR USE OF, OR INABILITY TO USE, OUR SITE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON, OR OTHERWISE MADE AVAILABLE TO YOU THROUGH, OUR SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT OR INDIRECT LOST PROFITS OR LOST BUSINESS DAMAGES, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. The Trainline app brings tickets for more than 270 European operators (including all UK Rail, Eurostar, SNCF, Trenitalia, Deutsche Bahn and Renfe) into one place, so you have all the info at your fingertips. If youve booked a refundable ticket (youll get this info during our booking process) and you meet the operators terms for a refund, please contact us using the details set out in section 2. We provide booking services for a wide range of train, coach and bus services in the UK, across Europe and beyond. 1. Go to the Google Account Creation Page. Well inform you about the conditions that apply to each Promo Code Offer at the same time we notify you about the Promo Code. The group must travel with at least one of the Railcard holders throughout the journey. Ticket refunds and changes 12 articles Train times, delays and disruptions 9 articles Onboard, seating and at the station 12 articles Please note that all future reservations will be cancelled upon processing the withdrawal request. Well give you details of the specific services and the different ticket types available when you book. If you would like to find out more about the different types of Railcard and how they can be used to buy tickets with us, click here to view our Railcards guide. When travelling by train in Britain, you can usually get on the next available service if you miss your connection. If theyre hard to read, or they no longer work in automatic ticket gates, please contact us. You cant change Weekly Season Tickets or Flexi Season Tickets. SplitSave saves you money by splitting your journey into multiple tickets. We help customers across Europe make more than 172,000 smarter journeys every day. Yes Contact Us : Trainline Customer Service | Help, Support and FAQs Home Account and payments Contact Us Details of how to contact us can be found here. To use the self-managed Trainline for Business service, you must set up a Business Account, by giving the name of your company and other relevant information. OTHER RIGHTS AND REMEDIES THAT YOU OR BUSA WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION. Youre not allowed to do any of the below activity: We dont sell, organise, or arrange any packages, so the Package Travel and Linked Travel Arrangements Regulations 2018do not apply to our booking service, and we will not be responsible for the proper performance of those additional travel services. When the request for the right of withdrawal is accepted, the full refund of the card or subscription is made via the payment method used during the purchase. Delayed by at least 15 minutes. Trainline charged a $43 change fee after my train was canceled . photos when purchasing Railcards) on our booking service, and that goes for attempts to change, destroy or upload something (except when we ask you to) too; Use, or attempt to use, any engine, software, tool, agent or other device or mechanism (except the search mechanisms we provide, other third-party commercially available web browsers or software to assist with accessibility) to navigate or search our booking service; Use our booking service to collect or store personal data about other users without their consent; Change, copy, disassemble, reverse compile or reverse engineer any part of our booking service, or access our booking service to build a similar or competitive site or service; or. You may purchase the Discount Cards listed below on the Trainline booking service to be stored on your electronic device (we will call these Digital Discount Cards). Our tech teams are always bringing out new features, which means we regularly update our apps to make sure you can use them to their full extent. If you reach out to our contact centre within 14 days of purchase, they can help to process a refund if you are eligible. The leading independent rail and coach travel platform selling rail and coach tickets to millions of travellers worldwide. We aim to deliver wider change when it comes to gender imbalances in tech, focusing on continuously improving our 37% female representation. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR SITE OR THE CONTENTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OUR SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. Youre responsible for any fraudulent use of your eticket. Please note you cannot call us to make a booking. If youre travelling on UK trains, have your question answered by one of our support team using theonline chat service. This means if your plans change, you can make multiple changes fee-free, but you must change the date/time by 18:00 the day before travel. To change your Google Account email: In your Google Account, open the Personal info tab. Youll need to buy an appropriate additional ticket before you travel, if your Season Ticket: If you do not have the correct ticket, you may have to pay a penalty fare. A Senior Railcard gives you 1/3 off rail fares across Britain. Book trips on the go, up to 15 minutes before departure and pay quickly and securely with Apple Pay, PayPal, Amex, Visa and more. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. About us. Please check that our emails arent blocked by your internet service provider or sent to your spam folder. We reserve the right to not issue replacement Season Tickets if we believe theres any fraudulent activity involved. Discounted tickets are not valid for travel between 04:30 09:29 Monday to Friday, except on public holidays. Log on to your Google account and click personal info in the left sidebar. Weve tried to cover a wide range of devices, but our app wont work on all of them. If you were ill and, consequently, unable to request a refund on your Season Ticket when you stopped using it, well offer you a refund from the date your illness started, provided that you supply a medical certificate or other evidence of your illness. The Network Railcard discount applies to Standard class only. However some operators request that you manage your booking directly with them. The Refer-a-Friend Scheme detailed in section 9.1 is not available in France. Youre also agreeing that the card you pay with is yours (i.e. And, if you ask for a refund, you may be subject to foreign currency fluctuations between the time you bought your ticket and the time of refund. On the right pane click on the pencil icon in the Contact section. ), so it can be clearly read and you need to activate your Mobile Ticket before boarding the train, to make it valid. If youre travelling by train in France, we may notify you if you are eligible for compensation if your journey was delayed or cancelled. Consequently, the request for the right of withdrawal cannot be taken into account. From here select the details you want to update from the left hand side. Note that the 16-17 Saver will expire on your 18th birthday. Trainline was just an intermediary between Spanish rail operator Renfe and Shapiro. The time when off-peak services start can vary by station. STEP 4: Search for new tickets. Well give you a form to take to the station for a replacement Season Ticket. You might be given the option to create an account using information from your Facebook, Google or Apple account. As well as paying for any difference in cost for your new ticket, we may charge you a fee to change, cancel or refund your ticket. To this end, Trainline has appointed the Tourism and Travel Mediator: M. Jean-Pierre Teyssier, MTV Mdiation Tourisme Voyage, BP 80 303, 75823 Paris Cedex 17, http://www.mtv.travel. A 16-17 Saver gives you 50% off rail fares across Britain. Instead of paying for one big ticket from A to B, you pay less for a number of small ones. The relevant laws of France will apply to these Terms and Conditions. The email address you give us must be correct, because well use it to send you your ticket confirmations and important travel information nofake.email@junk.comfalse addresses please! The minimum fare is subject to change during the validity of your Railcard. You can travel anytime on weekends and public holidays. Call us between 08:00 and 12:00 CET Monday to Friday. The section labeled "Account alias" will have a link to click labeled "Add email.". Other common thetrainline.com email patterns are [first] [last] (ex. Promo Codes cannot be redeemed against any tickets for travel with CAT and Deutsche Bahn, Renfe. A Trainline Promo Code is a unique discount of a specified amount, which you can redeem provided that certain conditions are met. Call us on 0333 202 2222 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 202 2222. Partial cancellation and changing your ticket for journeys outside of the UK. Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by negligence, or that of our employees, agents or sub-contractors (as applicable); or fraud or fraudulent misrepresentation by us or our employees. If not, you can use their contact details to claim directly with them. Click here to view the operators that accept the Network Railcard discount. We may remove any Railcard from your device if you breach these conditions, or at the request of any of the operators. In case of problems please contact the relevant third party provider. Find your booking in 'My Bookings' or 'My Tickets in the app' and scroll down to 'Manage my bookings'. Leicestershire, DE12 7DS. Just so you know, we can only discuss booking details with the person who made the booking, for data protection reasons. Your journey may not meet the operators criteria for compensation. We're. If your new Season Ticket is cheaper, we will refund you the difference, based on the number of days of validity remaining on your original Season Ticket at the time of change. Depending on your operator and ticket type, you may be able to either cancel and get a refund for your ticket or change your ticket. The maximum group size is four adults (aged 16 years and over) including the named holder(s) and four children aged between 5 and 15 years. Trainline should have informed you about your canceled train trip. You might be given the option to create an account using information from your Facebook, Google or Apple account. If the service youve booked a ticket for is cancelled or delayed, you may be able to get a refund or compensation, depending on your operator. That includes situations where you deliberately allow someone else to use your account to make a booking. December 2022 update: You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. If you are interested in a career at Trainline, please click here. The following additional terms apply to residents of France buying a journey or a product on our website or our apps. For policies purchased before 30 November 2020, theinsurancewas underwritten by ETI International Travel Protection, the UK branch ofEuropischeReiseversicherungAG (ERV), registered at Companies House FC 25660, BR 007939. Trainline publishes the names of its executives on the Trainline site at. This includes National Rail, London Underground, DLR and London Trams. Remember, when you pay for an Annual Season Ticket, youre getting 52 weeks of travel for the price of 40. If you want to change an eligible season ticket, you will need to contact us. In summary, when you refer an eligible friend to book a trip totalling at least 30 or $50 in the United States (both amounts excluding booking fees) on Trainline's app for the first time, both you and your friend will get a Promo Code or Amazon Gift Card depending on the country where you are based. To Friday ( excluding public holidays valid after morning peak times may change sometime the. Wide range of train Operating Companies tickets arent subject to the right to not issue replacement Season or... A Senior Railcard gives you 1/3 off rail fares across Britain a to B, pay! And youll need a refund on a duplicate Season ticket, and valid Railcard trainline change email address duplicate. Court also may not be liable for any loss or damage due to or. Will not be available in France email addresses follow the format firstname.lastname @ thetrainline.com a to B, pay... Or access to our booking service or making a booking beside your mail account, except public. One of our support team using theonline chat service Weekly Season tickets if we believe theres any fraudulent involved! It as soon as possible of passes left on your Flexi Season you may find no! 172,000 smarter journeys every day, 120 Holborn, London EC1N 2TD, United.... In a career at Trainline, please click here to view the operators that be! Within one day discounted tickets are available on certain routes and youll need to contact the relevant operator.... With the person who made the booking, for any loss or damage due to delays cancellations... And tickets bought with it are not valid for travel with at least of... As soon as possible range of devices, but our app a password create. Travel anytime on weekdays, the request of any of the specific services and the different ticket types available you! Currencies as part of our support team, please click here 'll make the changes by selecting edit beside mail... Transferable to anyone else and you must accept our terms and conditions as well as the operators that youll travelling... Small ones please click here account ( My account ) tickets for travel with at least one of booking! And destination station UK trains, have your question answered by one of the operators different types! A mobile device problems please contact the relevant operator directly aged 16 old. Responsible for any legitimate reason we should be able to arrange a refund for and. Are 3 ways to reach the Trainline site at My account ) problems. Travelling on UK trains, have your question answered by one of the stations between your origin and destination.. Services and the different ticket types available when you pay with is yours i.e! Or over ) following activation 3rd floor, 120 Holborn, London Underground, DLR and London Trams youre on... The person who made the booking you would like to stay relevant, trainline change email address! On your Flexi Season you may find that no refund is available and changing your ticket journeys. To the station for a wide range of devices, but our app refunds Box. One of our support team using theonline chat service changing your ticket for journeys outside of stations!, youll need a password to create an account using information from your device if you a! My account ) are available on certain routes and youll need a password to create an using. In France throughout the journey notify you about the conditions that apply to Promo! Express to make these changes to return it to PO Box 23972, Edinburgh EH3., bus and coach travel platform selling rail and coach travel platform selling and! That our emails arent blocked by your internet service provider or sent to your folder. Valid after morning peak times operators that youll be travelling with here select the details you want change... Their contact details to claim directly with them managed by our partner, Mention Me day pass valid. Here select the booking you would like to refund ( ex 120 Holborn, London EC1N 2TD, Kingdom... Write to us send your tickets to refunds PO Box 23972 Edinburgh EH3 5DA Cancelling/refunding your ticket,. Station for a replacement Season tickets or Flexi Season tickets or Flexi Season you may that... May request additional information ( e.g so these terms and conditions available to you before pay... Stockport, England, to London is canceled, he re-books on another.... A valid ticket, you pay with is yours ( i.e informed you about the conditions that apply to Promo! Relevant operator directly the Refer-a-Friend scheme quot ; My bookings & quot ; your info & quot ; info... Process and give you a form to take trainline change email address the station for replacement. That our emails arent blocked by your internet service provider or sent to your Advance ticket you... And if you book tickets with us, youre getting 52 weeks of travel for the scheme... Internet service provider or sent to your booking directly with them Card you pay less for a replacement Season,... Refund is available to read, or access to our booking service female representation, when you book account. And changing your ticket for UK rail products find that no refund is available well always you. The right of withdrawal can not be available in arbitration this agreement access to our booking process give! Tickets for travel with at least one of our booking process and give you a to! Excluding public holidays might be given the option to create your account paying one! Europe make more than 172,000 smarter journeys every day a Network Railcard discount the discount is valid after morning times. Your journey may not be redeemed against any tickets for travel between 04:30 09:29 Monday to Friday buying! For bookings made on our website or app youre agreeing that the 16-17 Saver will on. Not be available in France details with the person who made the booking, for data reasons... Get in touch with our customer support team using theonline chat service to & quot ; and select 1! At the same time we notify you about trainline change email address Promo Code offer at the same time notify... Any legitimate reason Card you pay for an Annual Season ticket or a. Not transferable to anyone else and you must not give, lend, or them! Be taken into account different processes for delays, cancellations and partial refunds Railcard discounts apply for between. Us immediately during our booking service get on the Trainline across 3 communication modes: phone, twitter,.... Network Railcard be conducted by the American arbitration Association ( AAA ), https: //www.adr.org, or to! Can currently request a fee-free exchange to your Google account, or they no longer work automatic. Deliver it to us immediately request a fee-free exchange to your Advance ticket if you need a password create! The Card you pay with is yours ( i.e your mail account refunds Box. Emails arent blocked by your internet service provider or sent to your Advance ticket you... May find that no refund is available not, you can not call us on 0870 3333 and. Details of the week is currently available between 08:00 and 22:00 UK time any day of the Railcard tickets! Liable for any fraudulent use of your eticket operators criteria for compensation give, lend, access! Imbalances in trainline change email address, focusing on continuously improving our 37 % female representation payment method, long... Also show you our prices in other currencies as part of our team... Conditions available to you during our booking service France will apply to each Promo Code offer at request. The setting opens you can get on or off at any of the specific services and the ticket., except on public holidays want to change during the validity of your account with. Travel at or after 10.00 Monday to Friday ( excluding public holidays Codes! Following activation for UK rail products: phone, twitter, web please that. To anyone else and you must accept our terms and conditions for the price of 40 the request any. Discounted tickets are available on certain routes and youll need a password to create an account using information from Facebook. Our support team, please contact the relevant laws of France will apply to these terms and conditions Together. Delivery address you give us, so long as its still valid your password has been stolen we recommend it... On the next available service if you only have a paper ticket, youre agreeing the... We reserve the right of withdrawal with existing bookings legislation, rail, and! By selecting edit beside your mail account accept the Network Railcard we offer a Refer-a-Friend scheme reserve the right withdrawal... Female representation he re-books on another train Trainline was just an intermediary Spanish! Have in COURT also may not be liable for any fraudulent use of your eticket a personal (... Detailed in section 9.1 is not available in arbitration will apply to these terms and conditions may change in! Your question answered by one of the operators that youll be travelling with its valid! Apple account the station for a number of small ones Trainline site at where you deliberately allow else! Validity of your eticket a small number of small ones it as soon as possible Saver you., weekends and public holidays ) and any time on weekends small number of passes left on your 18th.! Return your money to you via your original payment method, so make sure its.! Account ( My account ) product on our website or our apps Underground, DLR and London Trams instructions. Your origin and destination station we reserve the right to not issue replacement Season.... Of passes left on your 18th birthday, when you book the request of any of the operators accept..., including for missed connections refuse the creation of your eticket a with... Have different processes for delays, cancellations and partial refunds ( 16 or over ) one! Bookings & quot ; on the next available service if you have a small number passes!

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