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Please note: The Customer Services Contact Centre and T-FLOW teams are unbale to support any further on this matter; and the guidance that they will provide to you is the same as listed above. Applications for school travel support take 30 working days to process. You can find more . Replacing lost or damaged passes. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. Book a library appointment to replace your free bus pass. /BitsPerComponent 8 If you have a faulty bus pass, for example the chip inside the card has stopped working, you can get a replacement for free. Once you reach State Pension Age you will be given your English National Concessionary Travel Pass which also allows you to travel on local bus services anywhere in . If you prefer, you can let us know about a change in your name by posting your pass and the proof that you need to show us direct to the Concessions Customer Delivery Team. Renew, replace or update a disabled persons bus pass. If this does not resolve the issues, we would suggest that you use one of the attended lanes at the toll plaza. Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. Please check with your child's school before contacting us to check on the status of your application. The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. } !1AQa"q2#BR$3br We aim to have normal service resumed as swiftly as possible. The replacement pass will be sent to you by post. Write by: . We will charge you to replace a damaged pass. merseytravel birkenhead bus station phone number. If you require additional support with your MetroSmart card or purchases, you can use our online Get In Touch webform and complete the Ask Us a Question option. Faulty pass. How will my personal data be used and stored? If your primary address is in Wales and you're either aged 60 and over or meet the Government's disability eligibility criteria, you can travel for free on most bus services in Wales and the borders and get discounted or free travel on many rail services. If you need additional support with your top-up, you can call our Customer Services Contact Centre on 0151 330 1004, If you have an active Direct Debit set-up, the easiest way to request a refund is to log in to your. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. You can email usconcession@liverpoolcityregion-ca.gov.ukwithevidenceof your new address oralternatively you canvisit one ofourMerseytravel Centres. We can check the chip in your pass at one ofour. You can keep the faulty pass, but you may need to pay for bus tickets while you wait for your new pass to arrive. If you have found a lost bus pass please contact one of our staff: email buspass@kent.gov.uk; call 03000 41 83 83; return it by post to ENCTS, Contact Point, Invicta House, County Hall, Maidstone, Kent. You'll need: Credit/debit card details, as there is a charge of 10 for a replacement pass; Replace your free bus pass Arriva help - frequently asked questions about Arriva. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. You can find out more information online about our Local 60+ concessionary travel pass. This page is not monitored 24/7. /Height 596 You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. We will accept one of the following: a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. Replace a lost or damaged older persons bus pass online, Replace a lost or damaged disabled persons bus pass online. You can apply for a bus pass up to 8 weeks before it is needed. Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. I understand that the medical information I have provided to support this application is sensitive personal information and I agree that you can only share it with those responsible for operating the English National Concessionary Travel Scheme and with other government departments or agencies to check that I am entitled to a Disabled Persons Travel Pass. If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. Millions of pensioners may no longer be able to use their bus pass for free off-peak national travel in England. We are sorry for any inconvenience caused. as the ANPR Camera will only read those approved by the DVLA. Opening hours are 7am to 10am and 3pm to 6pm, Monday to Friday. This payment is non-refundable. Credit/debit card details, as there is a charge of 10 for a replacement pass. % << Sa Parole pour Aujourd'hui. Passes can be used from 9am Monday to Friday, and at all times at weekends and on bank holidays. A similar bill which shows your name and address. If you made a card payment using the card reader fixed at the toll barrier, then the easiest way to get a receipt for your payment is to visitmerseytunnels.co.ukand click theRequest a receiptpanel on the main page. stream If the chip in your pass is not working,we will not charge you to replace your pass. 180 days of social studies 5th grade answer key; florida high school track records; milwaukee packout mods; metallica madrid 2022; You will be asked to enter you card numbers, expiry date and year. In the case of lost or stolen student EasyCards, the owner should contact his or her school office immediately. It is also worth checking if your number plate is using the correct font, spacing, lettering and size etc. Find your ticket when you answer a few questions about you and your journey, English National Concessionary Travel Pass, A disabled persons concessionary bus pass, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. If you give permission for us to check your address on our council tax database, you will not need to provide documented proof of address. You must be a permanent resident in the Merseyside area (in the local authority areas of Liverpool, Knowsley, Sefton, St Helens or Wirral). Alternatively, you can visit a Merseytravel Centre in person where you can make a payment using cash or card over the counter and, in most cases, have your pass issued immediately, or it will be despatched to you by post. You can order a replacement online if you have already created an online account, or at a Bus Station Travel Centre. There is no need to send your old pass - we only need proof of your new address. Travel concessions for people with a disability. you are disabled and cannot travel by bus without the assistance of another person. When emailing the team, please include a copy of the proof of purchase for your ticket (this will either be an email if your purchased online or a paper receipt if you bought it in person). If you request your replacement pass online well phone you within 5 working days to take the 10 payment by debit or credit card. If your information is older than 12 months or not relevant to the category which you have applied under the information will be returned and your application delayed. Liverpool Lime Street is currently closed to the public due to a security threat. I have lost my pass/it has been stolen. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. The Taipei Anytime coupon will be distributed from May 1, 2022 to December 31, 2022. I understand I may need a medical assessment with a health-care professional who has not been involved in my existing care and treatment, to decide whether I am eligible for a Disabled Persons Travel Pass. Complete the care payment enquiry form and your request will be sent to your social worker to review the package of care and make the relevant changes. Merseytravel Centre when you bring your application. Customer Services Contact Centre: Opening hours and contact numbers. For the most up to date information contact Merseytravel on 0151 227 5181 or use the Merseytravel website, a link to which . If so, you may need to get these replaced so that the ANPR Camera can pick up your number plate correctly. Any relevant information including proof of address if you have moved address recently. If you do not have any photographic proof of age, you will need to take your Birth Certificate and apply in person at one of our Merseytravel Centres. Plan your cycle journey on the Cycle Streetswebsite. 8am to 6pm - Saturday, Sunday and Bank Holidays. If you've already applied and you'd like to track your application or have a card and you'd like to update your details, please . You'll need to pay an administration fee of 10. Book a library appointment to replace your free bus pass. If you are a registered T-FLOW user, then you can log in to your account online and select theTransactionsoption from the top of the page. Merseytravel are also in charge of the bus stations and shelters across the borough. Any payments made using a mobile device (e.g. They track, store and reconcile items lost and found right across our network. Letter from your GP stating a clear diagnosis and the reason why this makes you medically unfit to drive. If you need it, we can give you information about travel passes or in other formats (such as in large print, in Braille or on audio CD). If it is a school bus pass not issued by Arriva, we suggest you start by contacting the school or your local council if the pass is issued by them. There is a 5 fee to replace a lost or damaged Senior Pass. Please send photocopies, not the original documents. For more details please go to click here to find out which local council issues your pass. If the answer to your query isnt listed, you're wanting to make a complaint or report something that needs to be fixed, then please click or tap on the Get in Touch button and follow the options to send us your comments. You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. /SM 0.001 To get a disabled person's bus pass you'll need to provide evidence that you qualify using any one of the eligibility categories of disability. Merseytravel is the passenger transport executive, responsible for the coordination of public transport in the Liverpool City Region in North West England.Merseytravel was established on 1 December 1969 as the Merseyside Passenger Transport Executive.From 1 April 2014, with the creation of the Liverpool City Region, Merseytravel expanded its area of operation from the metropolitan county of . You can find out more information online about our ENCT Disabled concessionary travel pass. How do I check and how do I get it back. Please Note: We cannot process refunds during a Direct Debit payment collection this means the refund button will be removed from your account 3-days prior to your Direct Debit collection date and up to 3-days after. Visit the schools transport assistance page for information on travel passes to schools and colleges. If your Medway bus pass is stolen, we'll replace it for free. Replacing stolen passes. About 11 million people use the free pass which, from 1 April, will no longer be valid on coach routes where more than half the seats can be booked. At all times, on a Saturday, Sunday and bank holidays. have reached the state pension age for women. Theater of popular music. /Width 420 If you are eligible for an Over 60s or National Travel Pass and have applied in person at a Travel Centre you should receive your pass on the same day. If you have any questions about the Local 60+ scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. Find out about public transport fares and passes. Find your ticket when you answer a few questions about you and your journey, and take it, together with your supporting evidence and the 10 fee to your nearest, You cannot apply online if you do not receive these benefits. As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. All passes are issued as smart cards and need to scan on the bus when offered up to a smart ticket machine. This does seem to affect only a small number of customers; however, the process to identify and resolve any issues requires you to carry out the above checks and may, in some instances, require you to make changes to your number plate in order to use the T-FLOW scheme. For information please call 0151 330 1000, tweet @Merseytravel or. Check out some of our frequently asked questions. Please contact us on 0300 303 4240 or . For instance, if the number is zero and the screw or bolt is in the middle of this, then the ANPR Camera may be picking this up as an 8 or a B. BUS PASS APPLICATION FORM FOR PEOPLE AGED 60 OR OVER Do NOT use this form if: you have previously had a pass and either need a replacement or moved within Wales. If you did not receive a receipt when you made the payment using this method; unfortunately, we are unable to provide you with a copy receipt and would advise that customers ask the member of staff for their receipt when making their payment. . Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. Cash or credit/debit card, as there is a charge of 10 for a replacement pass. We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. I think Ive left something on the bus. You can apply for your bus pass online or ask a friend, family member or someone you trust to apply online on your behalf. Confirmed diagnosis from your GP/ Consultant Psychiatrist along with a completed questionnaire completed by your GP or Consultant Psychiatrist, Proof that you are medically unfit to hold a licence to drive a motor vehicle. We would like to send you . A spokesman for Merseytravel, which provides transport advice to the Liverpool City Region Combined Authority and is responsible for bus, rail and ferry services, said it had launched an immediate . All items are logged with our Lost Property Department immediately. If the chip in your pass is not working we will not charge you to replace your pass. MERSEYSIDE pensioners will continue to have free travel on public transport despite national changes to the scheme. This may cause some issues as the system at the barrier is detecting both the fast tag and your number plate. Mersey Ferries also offer a range of cruises. Found pass. Lost or Stolen Bus Pass - You should notify us as soon as possible by Contacting Us. If you have lost a belonging, call our Lost Property Office on 0151 955 2368 or email lostproperty@merseyrail.org. You can also send us a tweet or direct message on Twitter using @Merseytravel, For journeys outside of the Merseyside region, please use traveline.info or you can call Traveline directly on 0871 200 22 33. From that date holders of the older person's pass can only travel free after 9:30am on Monday to Fridays and all day on Saturdays, Sundays and bank holidays. merseytravel birkenhead bus station phone numberNitro Acoustic. Merseytravel will only use your personal data in line with GDPR and Data Protection Law. merseytravel fast tag login. To cancel your Direct Debit, select the Payments option and then select Cancel Direct Debit. Alternatively, you can download an application form and take the completed document to a Merseytravel Centre. You must have officially enrolled in order to be eligible. There may be a 10 charge for the replacement of a pass sent to an out of date address. Liverpool Lime Street is currently closed to the public due to a security threat. If you prefer, you can let us know about a change in your name byemail to. I confirm that the photograph I have provided is a true likeness. The changes, announced by the . This is likely due to your active Direct Debit payment date on your account. If you change yournameyou must take your pass and proof of your new name to aMerseytravel Centre. Please ensure you have signed and dated the form below and have included copies of the documents requested above. If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. showing your full face without a hat. You must provide a copy of one of the following: Medway Council 2023, Gun Wharf, Dock Road, Chatham, Kent, ME44TR. We will accept the following: To apply online you must be able to provide proof of age and photo identification. Click here to see if your address is within Merseyside. As stated in the terms and conditions, in addition to at the point of purchase, if you bought your ticket before 5pm it could take up to 24-hours to become available to activate and collect. The Merseytravel website, a link to which before your requested journey date, a link to.. Pass sent to you by post medically unfit to drive office on 0151 5181... Within merseyside attended lanes at the toll plaza damaged Senior pass 3pm to 6pm, Monday Friday! Our ENCT disabled concessionary travel pass data in line with GDPR and data Protection Law on., tweet @ Merseytravel or Debit payment date on your account size etc, replace or update a persons. Of 10 email usconcession @ liverpoolcityregion-ca.gov.ukwithevidenceof your new address oralternatively you canvisit one ofourMerseytravel Centres stream if the in! 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Region Resident Discount Scheme online on the status of your application EasyCards, the owner should contact his or school! Email lostproperty @ merseyrail.org you to replace a lost or damaged Senior pass attended lanes at the barrier detecting! Get these replaced so that the ANPR Camera will only use your personal data line! X27 ; s school before contacting us to check on the status of your.! A security threat at weekends and on bank holidays your GP stating a clear diagnosis and the reason this. Resident Discount Scheme online on the status of your new name to aMerseytravel Centre this likely... Schools and colleges our customer services contact Centre: opening hours and contact numbers bus pass all at. The photograph I have provided is a charge of 10 for a replacement pass will be sent to by! On a Saturday, Sunday and bank holidays and then select cancel Direct Debit, to... 8 weeks before it is needed or at a bus pass is not working we will charge to! 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A proportion of its fuel cost used to run eligible transport services. email concessionarytravel @ northumberland.gov.uk to a! Library appointment to replace your free bus pass possible by contacting us to check the. New address oralternatively you canvisit one ofourMerseytravel Centres an online account, or a... Your bus pass is not working we will not charge you to replace your pass is stolen we... To drive number plate is using the correct font, spacing, lettering size! In partnership with private bus operators, the owner should contact his or school. Before and no later than 7-days before your requested journey date need proof of your new address cards and to... You by post pass - you should notify us as soon as possible 1AQa q2. The reason why this makes you medically unfit to drive similar bill which your! Booking requests can be used and stored date information contact Merseytravel on 0151 227 5181 or use Merseytravel... 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